Credit card

Proposal to create a journey for the user bringing new features, better flow dynamics, better communication and direction for the journey and clearer feedback.

This journey is completely new for Dotz customers, bringing a more complete application experience.
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User needs and painpoints

In some reports, problems are shown with the interface information both in how it is presented and where it is presented.

In this way, we decided to call some users to collect some insights and be able to adjust this

Relevant results

User feedback

“Registration is very confusing and time-consuming, sometimes I want to complete it right away so I can use it and it takes a long time and sometimes I can't complete it due to an error, making me give up on the process.

Much of the information could be requested later”

User feedback

“I was a little confused about how the card worked, and only after purchasing it did I know that it was a prepaid card.



This information should be clearer”

User Interface

With the results outlined, I made adjustments to improve communication with the user and improve its usability. This way, the user will more easily find the information they need most to have the necessary knowledge of the product before ordering.

Micro interactions

Some proposals for micro interactions feedback for the user, increasing their cognitive perception of journey completion and success
Success screens